Ordering

If the "Click Here to Order" button is not available on a product, then that item is currently out of stock. However, if you are still interested in that product, please contact us to get an estimated shipping date

To place an order on our website, please use our secure on-line shopping basket and enter your credit card information.

If you would like to place an order by phone, please call us at 1-877-730-CAMP, Monday - Friday 8:00 AM - 6:00 PM CST Monday through Friday. We answer our phones!

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at info@campingcomfortably.com.

We accept Visa, Mastercard, American Express, Discover and PayPal. If you prefer to pay with PayPal, we will email you with payment instructions after you place your order. We also accept cashier's checks and money orders - please let us know in advance if you will be paying with one of these methods. We accept only postal money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank.

For Credit Card Charges we will obtain immediate authorization from your card issuing bank to reserve funds for your purchase. However, your card will not be charged until your order is ready to ship. Larger bulk orders may be subject to immediate credit card charges.

Policies & Frequently Asked Questions

General Information

Camping Comfortably only sells NEW products.

General Shipping Information

Items which offer free shipping, apply only to standard ground shipping to the continental USA 48 states, and do not include Hawaii, Alaska, Puerto Rico, US Virgin Islands, PO or APO/FPO. Please be sure to select UPS Ground shipping to avoid delays in processing your order. We do not provide free expedited shipping. For expedited shipping or shipping to Hawaii, Alaska, Puerto Rico, US Virgin Islands, PO or APO/FPO, please call us.

Camping Comfortably ships only to the continental USA, Hawaii, Alaska, Puerto Rico and the US Virgin Islands.

Shipments to Hawaii, Alaska, and Puerto Rico should select the UPS 2-day shipping option. Shipments to US Virgin Islands should select the USPS Priority Mail shipping option.

Ground shipments are generally sent via UPS or DHL; express orders are generally sent via FedEx or UPS. Refer to the Availability on the individual product page to determine when that item will likely be shipped. Standard Shipping arrives in ten to fourteen days.

Express orders shipped via 1-day, 2-day or 3-day require an extra processing day. If you need your order in 2 weeks or less, we strongly recommend that you choose express shipping.
Shipments for express orders are sent within 2 business days of the order. For credit card safety verification purposes, the supplied shipping address must match the cardholders billing address.
Also, please remember that DHL, UPS and FedEx do not count the ship date when calculating delivery dates. For example, if you place your order on Saturday, Sunday or Monday and request 3-day delivery, your package will be shipped no later than Tuesday (possibly Monday, based on the time of your order) and you should receive it by Friday. Expedited shipping is offered as a convenience for our customers, however, Camping Comfortably does not guarantee shipping durations on orders. Once the package is handed off to the carrier it is their responsiblity to deliver on time. Requests for shipping cost adjustments due to delayed delivery of 1-day, 2-day or 3-day shipments must be filed with the shipper.

At Camping Comfortably™, we realize that shopping online can feel a bit risky. However, the truth of the matter is that advances in secure server technology have made shopping at Camping Comfortably™ just as safe as using your credit card to shop around town or over the phone. Our goal is for you to feel as comfortable using your credit card at Camping Comfortably™ as you do everywhere else that you shop.

When you buy from CampingComfortably.com, your credit card purchase is processed in real time, by secure eCommerce servers run by Yahoo.com. The order form pages are served through a secure HTTPS connection. SSL (Secure Socket Layer) is an accepted standard for transferring information securely across the Internet. It encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept sensitive, confidential or personal information, such as a phone number, address or credit card. Our store uses SSL to protect your billing and shipping information when it's submitted through the checkout pages, which helps to ensure a reliable, secure shopping experience. Your card couldn’t be safer! Our goal is to make you feel as secure as possible when shopping at Camping Comfortably™.

Bulk Orders

Bulk orders contain a minimum of 5 or more of a particular item with a product purchase price of $100 or more. Bulk orders with a product purchase price of $1000 or more may be eligible for bulk order discounted pricing. Please call or e-mail us. Bulk orders are not refundable.

How do I know if my order has shipped? 

Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Once shipped, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us at info@campingcomfortably.com and include your name and order number.

Cancellations

If you need to cancel an order please send an e-mail to customerservice@campingcomfortably.com and include your name and the last four digits of your order number from your order confirmation e-mail. Any order may be cancelled without charge until the item has shipped. An item is considered shipped once the shipping label has been printed. An order is NOT considered cancelled until you have received a confirmation of the cancellation from us. The customer is responsible for any shipping costs and re-stocking fees (20%) incurred resulting from a cancellation of an order after it has been shipped. This policy applies to all products, including items that are featured with free shipping promotions. Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. Shipping and insurance for returning merchandise are also the responsibility of the customer. Bulk Orders which have already been shipped are not refundable.

Delivery Time

Sales Tax Disclaimer

Camping Comfortably is an Illinois-based company. As such, we are required by law to apply a sales tax to purchases made at any physical retail location we operate located in the state of Illinois. Purchases made by Illinois residents via the mail, phone or internet are also taxable, however we will pay the sales tax for you. At this time we are not applying sales taxes to purchases made by mail, phone or the internet by residents of states other than Illinois. Non-Illinois residents are advised that Camping Comfortably accepts no liability or responsibility to pay sales taxes to your state. If your state requires that you pay sales taxes or use taxes in any form for out of state purchases, that obligation is solely your responsibility.

In Illinois, because the shipping is not considered part of the goods sold, it is not taxable.

What if I need warranty service?

Our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, a replacement will be shipped, as soon as the defective merchandise is returned. Defective merchandise must be returned within 21 days of receipt. Defective items will only be replaced for the same item. Eureka, Motorola and Bushnell products must be returned within 7 days of receipt. Please send an email to customerservice@campingcomfortably.com for return instructions and to obtain a Return Merchandise Authorization (RMA) number.

All warranties for products purchased through Camping Comfortably are the responsibility of the respective manufacturers. All issues, claims and questions concerning product warranties should be submitted directly to the manufacturers. The manufacturer's warranty information and service address will be clearly marked on or in the package you receive. If you're item broke in use, please see the manufacturers warranty and contact them directly. All warranty issues will be handle under the manufactures warranty and use of the product is at your own risk.

Refused Shipments and 3rd Attempts

What if I don't like it?