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Camping Comfortably Return Policy100% satisfaction guarantee*. Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. We want you to be satisfied with your purchase. If you are not completely satisfied with your order within 3 days of delivery, return the unused product and we'll refund your purchase price *. Shipping charges are not refundable. Items will not be accepted for refund past 21 days from delivery. Eureka, Motorola, Black Pine Sports and Bushnell products will not be accepted for refund past 7 days from delivery.
Items must be in the same condition as when they were shipped, with ALL original materials, instructions and packing. All returns must be Complete and in Factory Packaging. Do NOT discard any packaging until you are completely satisfied with the products in your order. The product box must be in brand-new condition. All items must be returned in the shipping box they arrived in. Used items, are NOT accepted for return. Items with the tags removed are considered used. No credit will be given for damaged returns. No Returns are allowed if box or contents are missing or damaged. Products missing UPC codes or serial numbers from the box are NOT returnable, are non-refundable, and will be rejected. Software and Electronic charts are not returnable. Freight truck only products and special order items are not returnable.
Tips on your tent:
1) Never put your tent away wet. Set it up at home and air dry it before storing. This will prevent the coating from being deteriorated by mildew.
2) Leaky tent flies can be revitalized with Nikwax Tent & Gear Proof. This puts a durable water repellency coat on the outside of your rainfly that helps shed rainwater. Listen folks --- there is no tent that we have found that is "guaranteed not to leak". Coleman's WeatherTec system is the best guarantee you can find.
3) Avoid prolonged exposure to sunlight. The UV radiation in sunlight can degrade nylon, causing fading and eventually weakening the fabric. Don't leave your tent set up in the backyard for days on end, and consider treating your rainfly with SnoSeal's UV Block.
A $10 exchange fee, plus shipping may be assessed for exchanges. Returns of exchanged products (i.e. 2nd return) will be assessed a 25% restocking fee.
1. If you need to return an item please contact our Returns Department by sending an e-mail request to customerservice@campingcomfortably.com, and please be sure to include:
Your Name
Order Number
Address
City
State
Zip Code
Phone Number
Email Address
Reason for requesting a return
2. We will acknowledge your return request within 3 days. You will be issued an RMA number and instructions on how to send your order back to us. All returns require a Return Merchandise Authorization number (RMA#), before they will be accepted. Items received without an RMA number will not be accepted.
3. Next you will ship the item back within 3 days of the acknowledgement.
- The item must be returned in its original packaging, insured for its purchased price, and must be received in the same condition as when it was shipped to you with ALL original materials, instructions and packing. No credit will be given for damaged returns.
- We recommend you use delivery tracking and get a delivery receipt.
- The buyer pays for return shipping and insurance.
4. After we have received and verified the returned item is as originally sent, we will issue a refund for the purchase price, less the shipping and handling fee, within 7 business days. This policy applies to all products, including items that are featured with free shipping promotions. Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.
Our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, please contact us. Depending on the type of defect and brand, the product will either 1) have a replacement shipped via ground shipment at our expense, as soon as the defective merchandise is returned or 2) be repaired or replaced either by the manufacturer directly (such as in the case of applying the warranty).
All Black Pine Sports, The Backside, Turbo Tent and Grizzly products will be repaired under warranty, once you ship the item back to the manufacturer. If by chance you receive a product which is defective, please contact us.
Listen folks --- there is no tent that we have found that is "guaranteed not to leak". Coleman's WeatherTec system is the best guarantee you can find.
Defective merchandise must be returned within 21 days of receipt. Eureka, Motorola, Black Pine Sports and Bushnell products must be returned within 7 days of receipt. Please send an email to customerservice@campingcomfortably.com, for return instructions and to obtain a Return Merchandise Authorization (RMA) number.
All shipping discrepancies must be reported within 3 business days of receipt of merchandise. If we made a mistake on your order, your return ground shipping will be reimbursed.
Returns beyond 3 days. Returns are also gladly accepted between 4 and 21 days after delivery, less shipping & handling, and are subject to a 20% restocking fee. Eureka, Motorola, Black Pine Sports and Bushnell products will be accepted for return between 4 and 7 days after delivery, less shipping & handling, and are subject to a 20% restocking fee. Follow the same procedures as outlined above. Refer to the section above for defective products. Shipping charges are not refundable. This policy applies to all products, including items that are featured with free shipping promotions. Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.
Restocking fees are assessed as follows:
The return of non-defective merchandise when authorized will incur a 20% re-stocking fee.
New (Unopened) Credit for cost of item(s) minus 20% re-stocking fee
Used (Opened) Credit for cost of item(s) minus 20%-100% re-stocking fee
* All Returns with a product total of over $50 will be assessed a 20% restocking fee, even those requesting a return within 3-days of delivery.
Only new unopened merchandise may be returned.
Sometimes people return a product after they have already used it. When this happens the restocking fee will be assessed at 100%. Refunds, less the restocking fee, are issued only for items that have not been used.
There are no returns of hazardous items that are gas-powered or contain flammable liquids.
Non Refundable
Bulk orders contain a minimum of 5 or more of a particular item OR bulk orders with a product purchase price of $100 or more, are not refundable.
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